It takes time to nurture trust and create comfort. Your relationship with your IT MSP (Managed IT Service Provider) is no different.
Managed service providers offer a number of essential benefits for your business, including:
- Access to a team of IT experts
- Cost savings
- Compliance and risk mitigation
- Access to innovative technologies
However, it doesn’t mean that all MSPs are built equal, and it’s only natural for some businesses to feel unsatisfied with the level of IT help they get from certain services.
If you have been facing similar challenges and wondering if you even need them in the first place, it may be time to reevaluate your relationship and find a new IT MSP.
Watch Out for These 5 Challenges with IT Managed Service Providers
- They Can’t Scale with Your Business
Ideally, your IT MSP Provider should be your guide and support as your business continues to grow. Your IT MSP Provider should be proactive not reactive.
The right IT company will provide you with the right strategic planning to help your company focus on growing its business. If you feel you aren’t getting the right strategic guidance from your IT MSP, it’s a clear sign that you’ve outgrown your MSP– and need to move on.
2. Delayed Responses
No one should have to wait hours, or in some cases days to hear back from their MSP provider.
If you find yourself waiting to resolve critical issues, or never receiving responses when you need IT help, its time to look for a new IT company that will put your needs first
3. Frequent Outages and Downtime
Being that we all live in the digital age, we all know the importance of having the least amount of downtime as possible. Having a great IT company means they will be proactive with support and maintaining your network.
This will reduce the number of outages and downtime that will occur. If you find that your business is having constant downtime(break\fix) and your IT MSP provider is always working hard to get things back up, its time to look for a new IT provider that will be proactive to avoid these issues.
4. No Remediation Strategies
If your MSP is delaying vulnerability assessments and failing to create a remediation strategy to secure your data and assets, you must begin your search for a new partner.
The best MSPs equip their clients with their years of experience, and technical knowledge to defend against cyber threats and data breaches.
If you are experiencing issues, reconsider your current provider and switch to an MSP that ensures cybersecurity compliance and disaster recovery services, so that you can safeguard your customers and employees.
5. Offsite Backup Solutions
Many small businesses invest in data storage as part of an existing on-site file server but often overlook the importance of off-site backups. Having onsite and offsite backups allows companies to diversify their risk in case of a disaster or data infringement. Whether big or small, no business is immune to the catastrophic impact of a fire, flood, or earthquake.
But natural disasters only account for 10 percent of possible downtime — here are more common events that demonstrate the importance of offsite backups:
- Data corruption
- Local backup system failure
- Viruses or cyber-attacks/security breaches
- Prolonged power outages
- Theft or vandalism
Compromised data resulting from any of the above can cause operational downtime, impact business credibility, jeopardize customer trust and, in some cases, lead to irrecoverable legal damages.
Having a successful backup is critical to any business! Imagine if you came into the office to find all your data is gone. How long would that impact your business for? Would you be able to ever fully recover? If your current IT MSP company doesn’t provide you with a great offsite backup solution for your business. Well, it’s time to not walk away but run.
Challenges with IT Managed Services: Key Takeaway
If you find any of the above-mentioned issues in your relationship with your current MSP, it’s time to say goodbye to them.
The good news is that there are plenty of reliable options to choose from.
KFM Network Consulting is a locally owned and operated managed services provider that offers our clients knowledgeable support with friendly, reliable service that you can count on. We will provide you with IT solutions to keep your business running with reduced downtime so that your business continues to be profitable. In need of a proper backup solution? Look no further as KFM specializes in backup solutions to give you the peace of mind needed that all your data is safe and secure.
Need a new IT MSP Provider? Maybe you realize you are ready to switch partners? No matter what your situation is reach out to us today and we can help you with all your IT needs.
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